Privacy Policy

We collect information you provide directly and data generated automatically when you use our platform:

• Account information: Full name, email address, phone number, country of residence, and password (stored as a cryptographic hash).
• Identity verification (KYC): Government-issued ID and proof-of-address documents submitted for verification.
• Financial information: Trading account balances, transaction history, deposit and withdrawal records, and wallet addresses for crypto withdrawals.
• Usage data: Device type, IP address, browser type, and interaction logs with the trading terminal.
• Trading data: Open and closed positions, order history, leverage settings, and AutoTrade plan selections.

We use your personal information to:

• Open, operate, and maintain your trading account(s) on the ZenTrade execution backbone.
• Verify your identity as part of our KYC/AML obligations before enabling withdrawals.
• Process deposits and withdrawals, including routing funds to your specified wallet addresses.
• Execute and manage AutoTrade plans, including performance fee calculations and lock-in period enforcement.
• Send you service notifications, account alerts, and important updates about your trades or the platform.
• Detect, prevent, and investigate fraud, suspicious activity, or violations of our Terms of Use.
• Comply with applicable financial regulations and respond to lawful requests from authorities.

We do not sell your personal data. We share information only in the following circumstances:

• Execution backbone: Trading orders and account data are transmitted to the ZenTrade backbone for execution and settlement.
• Payment processors: Deposit and withdrawal instructions are shared with the payment methods you select.
• Service providers: Cloud infrastructure, email delivery, and analytics providers who help us operate the platform — under strict data-processing agreements.
• Legal compliance: When required by law, court order, or regulatory authority, we may disclose information to the extent necessary.

We employ industry-standard security measures to protect your information, including encrypted session tokens, hashed passwords, and secure server infrastructure. KYC documents are stored with access controls and reviewed only by authorized administrators. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide our services. Trading records and KYC documents are retained for the period required by applicable financial regulations, even after account closure. You may request deletion of your account, subject to our legal and regulatory retention obligations.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data, subject to regulatory requirements.
• Withdraw consent for optional data processing.
• Export your trading and transaction history.

To exercise these rights, contact our support team.

We use essential cookies to maintain your authenticated session and remember your preferences. We do not use third-party advertising cookies. Analytics data is collected in aggregate to improve the platform.

Your information may be transferred to and processed in countries other than your country of residence, including where our execution backbone and cloud infrastructure are located. We take steps to ensure your data is protected in accordance with this policy and applicable law during such transfers.

FlyTrade is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending an email. Continued use of FlyTrade after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact our support team at info@flytrade.online.